Sugar Cookie Order Policies
Payment Policy: All Sugar Cookie orders made in person, email, and direct messages through social media apps must be finalized with 50% payment with at least 15 business days prior to event.
Process Policy: It takes 3-7 business days for order to process, this includes any expenses made and prep ingredients for the order, PLUS 1-3 business days to bake, decorate, and package order. All orders are processed Monday-Wednesday. Pick up days are Thursdays and Fridays.
Availability Policy: If inquiries about dates and cookie details are discussed in any form of communication at any time prior to event, this does not guarantee a spot in our production schedule. All orders must come to a final transaction with payment. Please read our Payment Policy.
Cancellation Policy: a cancellation request can be accepted within 5 business days after purchasing order with 50% payment refund prior to event. In any case of cancelation prior to event within the time frame of our policy, to protect both buyer and seller, only *50% of payment will be refunded. *(the other non refundable 50% secures availability and covers any expenses made by the seller for the order)