Sugar Cookie Order Policies for Local Customers
Non-Local Customers, please visit our Etsy Shop.
Payment Policy: All Sugar Cookie orders must be made through email (firstname.lastname@example.org) or through our Facebook page. No direct or private messages through other social media apps accepted. All order inquiries must be finalized with 50% down payment with at least 10 business days prior to event. (This non refundable down payment secures availability and covers any expenses made by the seller for the order.)
In any case of a cookie order emergency made 7-5 days prior to event, we charge a $25 rush order fee added to the order’s final price.
Process Policy: All orders require a 3 business day process, this includes the following: expenses for materials/ingredients, preparation of ingredients, bake, decorate, and package order.
If cookies need to be shipped, it requires a 3-day process PLUS 3-5 business days for delivery. UPDATE: COVID-19 has affected many things. According to the USPS, 1-2 extra days has been added to take into account for the shipping and delivery process.
Availability Policy: If inquiries about dates and cookie details are discussed in any form of communication at any time prior to event, this does not guarantee a spot in our production schedule. All orders must come to a final transaction with payment. Please read our Payment Policy.
Cancellation Policy: a cancellation request can be accepted within 5 business days prior to event with full payment refund.
In any case of cancelation made in less than 5 days prior to event, to protect both buyer and seller, only *50% of payment will be refunded.